Frequently Asked Questions
Order Process
We’re thrilled to have caught your interest in our plaque-ordering process! To begin:
- Click the “order form” tab in the top left corner
- Fill out the form with basic info and order specifics
- Within 3-5 business days, a friendly project manager will personally reach out via email
- They’ll guide you through the remaining steps and offer tailored assistance
The order process varies based on your requirements. Your project manager will provide more details. Some requests may need record label approval. We’ll confirm design, billing, and delivery before invoicing. After payment, you’ll see proofs before production starts. Production takes about 4-6 weeks on average. You’ll get an email with tracking info for shipments or pick-up details. We’re looking forward to working with you, whether you’re new or returning! Let’s get started on this plaque-creating journey together.
At Jewel Box Platinum, we are licensed by the RIAA to manufacture official RIAA-Certified awards featuring the hologram. As part of this process, we work directly with affiliated record labels to obtain the necessary approvals. We’ve established streamlined contacts at each label to facilitate this. When submitting a request, we provide the label with essential details—artist name, song or album title, achievement, recipient information, and proof of involvement.
The label’s approver then decides whether the recipient is eligible to order the plaque and which design options are available. In most cases, requests are approved if the recipient is credited on the project. However, approvals may occasionally be delayed, as some labels require the primary artist to receive their plaque first.
The approval timeline is largely outside our control, but we diligently follow up with labels to keep the process moving. While we cannot share label contact information or include clients on emails, you’re welcome to notify your label contacts of our request. We are committed to keeping you informed and ensuring a smooth process as we work closely with the labels to complete your plaque order. Your satisfaction is our priority.
To streamline the plaque approval process with record labels, we will submit proof of your credits. The best forms of evidence are clear photos or screenshots of your name listed in published credits on reputable platforms like AllMusic, Discogs, or Spotify. For non-standard credits, such as lawyer, studio owner, or artist manager, alternative documentation like invoices, payment history, or legal agreements can be provided, with any personal or financial information redacted. Our goal is to ensure your credits are properly recognized by the label, making the plaque ordering process as seamless as possible.
Plaque production typically takes 4-6 weeks, but we’re always willing to go the extra mile to meet your deadlines. If you need your awards by a specific event, presentation, or holiday, please notify your project manager as soon as possible. We understand the importance of timing and will do our best to accommodate your needs.
For guaranteed delivery by a certain date, expedited production and shipping are available at an additional cost. These fees depend on factors such as the design complexity, quantity of plaques, and required turnaround time. Your project manager will provide detailed information on these costs upon request. Our goal is to ensure your satisfaction and deliver your awards exactly when you need them.
DESIGN OPTIONS
Check out our Standard design options here.
Or download our catalog pdf here.
At Jewel Box Platinum, our skilled craftsmen bring your design ideas to life using advanced silk screen printing and laser cutting techniques:
Silk Screen Printing:
- Transfers ink and materials onto various surfaces
- Produces vibrant prints on fabric, paper, and glass
- Adds personality and color to your project
Laser Cutting:
- Uses focused laser beams for precise cutting
- Creates intricate shapes on materials like mirror, acrylic, and metal
- Adds artistry and sophistication to your designs
With our expertise in these techniques, we create captivating and standout plaques. Experience unmatched craftsmanship and creativity with Jewel Box Platinum.
At Jewel Box Platinum, while we specialize in crafting stunning RIAA Certified plaques, our passion goes beyond that—we celebrate a wide variety of musical achievements:
- Notable chart placements
- Major streaming milestones
- High music video view counts
- Grammy nominations or wins
- Impressive touring statistics
Whatever accomplishment matters to you, we’re here to commemorate it. Share your milestone with us, and we’ll collaborate to create the perfect tribute. Beyond singles and albums, we’re thrilled to honor your personal career achievements as well. Your journey is just as important, and we’re excited to be part of celebrating your success.
At Jewel Box Platinum, we are officially licensed by the RIAA to create certified awards featuring the RIAA hologram. Please note the following:
- Our licensing is limited to the United States.
- We do not hold official licenses from recording associations in other countries.
- We cannot access seals, holograms, or similar elements from non-U.S. associations.
However, we can design plaques to commemorate overall sales achievements in other countries in a general format. If you would like an award that includes a seal or hologram from a different country’s recording association, you will need to obtain those elements from the respective association and mail them to us. We will then incorporate them into the final award design.
To ensure the highest quality of products and services, we kindly ask our clients to provide the necessary project assets following our art guidelines. This helps streamline the process and ensures the best possible outcome. Submitting files outside of these standards may lead to lower resolution and less desirable results. By adhering to our guidelines, we can expedite production and maintain the high-quality standards you expect.
Key points to consider:
- All files should be at least 300 dpi in CMYK or RGB color mode. Accepted formats include TIFF, EPS, layered PSD, or layered AI files.
- Please avoid submitting thumbnails or web images, as they often lack the required resolution.
- Logos should ideally be vector files (AI or EPS). If submitting for silk screen or standard printing, a 300 dpi JPEG is acceptable.
- For projects involving specific fonts, include them with any InDesign file or send them separately. For PDFs or AI files, outline the fonts to ensure consistent display.
- Provide Pantone or CMYK values for accurate color reproduction if specific colors are required.
- Our graphics team can assist with custom art or designs if needed. Please note that additional charges may apply for these services.
Our goal is to deliver exceptional results that match your vision, and following these guidelines ensures a smooth process from start to finish.
We understand that original art asset files may be lost, compromised, or unavailable in layered or high resolution formats. Here’s what you should know:
• Layered art files offer flexibility in creating dimensional designs, however it is feasible to create designs using non-layered art
• Low resolution art may appear grainy, pixelated, or blurry when scaled up. In such cases, we recommend incorporating art on a smaller scale for optimal quality
We value the significance of including art in your designs. Our team is dedicated to finding the best solution, even with less-than-ideal art. We’ll work closely with you to ensure the art’s inclusion and achieve the best outcome.
Delivery / Returns
We offer flexible and convenient delivery options to ensure timely and efficient service:
Shipping with Trusted Carriers (FedEx, UPS):
- Shipping costs billed by the carrier are included on your invoice.
- You have the option to use your own FedEx/UPS account or provide a pre-paid shipping label.
Local Deliveries within Los Angeles:
- We provide reliable courier service from our office to your specified location.
- Delivery costs are included on your invoice.
Personal Pick-Up from Inglewood, CA Office:
- No shipping or courier fees.
- Your project manager will notify you when your order is ready for pick-up.
Our delivery options are designed to offer flexibility and convenience, ensuring your order arrives when and how you need it.
Once payment is received and you’ve approved the design and text plate proofs, production will begin. The average production time is approximately 4-6 weeks, so please keep this in mind when providing your project manager with the delivery address.
If you need to change the delivery address after production has started, contact your project manager as soon as possible. While we can usually accommodate such changes, it may affect the sales tax or delivery costs listed on your invoice. Our team will work diligently to adjust and ensure a smooth delivery process for you.
We take great care in packaging plaques to ensure safe transit, but occasionally, damage may occur during shipping. If your plaque arrives damaged, please follow these steps:
- Contact your project manager immediately and retain the original packaging.
- Provide photos of the damaged plaque and packaging to assist with the claim process.
- We will handle the claim with FedEx or UPS on your behalf.
We are committed to resolving any issues promptly and ensuring your satisfaction with the final product.
Your project manager will promptly review the issue and develop a swift plan to resolve any discrepancies. We are dedicated to delivering a final product that meets your expectations and will work to ensure your complete satisfaction.